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IT​ ​HELP​ ​DESK​ ​TECHNICIAN

The​ ​IT​ ​Help​ ​Desk​ ​Technician​ ​shall​ ​provide​ ​support​ ​to​ ​the​ ​Navy​ ​Medicine​ ​Professional Development​ ​Center​ ​in​ ​Bethesda,​ ​Maryland​ ​to​ ​assist​ ​in​ ​Helpdesk,​ ​Desktop​ ​PC,​ ​and​ ​IA​ ​Support
Services.

Duties:

  • Provide network support to maintain and improve all component parts that assist the Network Administrator
  • Configuring, installation, troubleshooting and monitoring of the LAN network electronics
  • Provide support to the Data Center Operations, System Administration, Data Recovery, Software Installation, Patching software updates and Security patches
  • Provide helpdesk support to troubleshoot issues that cannot be resolved at Tier I or II
  • Provide full support to local and remote users on maintenance, troubleshooting and repair
  • Promote awareness of security issues among management and ensuring sound security principles are reflected in organizations’ visions and goals
  • Ensure the rigorous application of information security/information assurance policies, principles, and practices to the systems analysis process
  • Implement, and ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all IT programs
  • Maintain programs, policies, and procedures to protect the integrity and confidentiality of systems, networks, and data
  • Install, configure, and maintain the operating systems environment, including operating systems software on which applications programs run
  • Provide services that permit the publication and transmission of information about agency programs to internal and external audiences using the Internet
  • Provide technical support to customers who need advice, assistance, and training in applying hardware and software systems

Qualifications:

  • Attention​ ​to​ ​Detail– Is thorough when performing work and conscientious about attending to detail
  • Customer​ ​Service– Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
  • Oral​ ​Communication​ ​--​ ​Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
  • Problem​ ​Solving-​ ​Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Periods​ ​of​ ​Service​ ​Coverage:

Service coverage of 8 hours per day shall be provided (Monday to Friday) as required Prime Period of Service 0730-1600, except on Federal holidays.

SECURITY:

The NAC security clearance is required for all contractor staff supporting the work statement. All contract personnel will be IAT level 1 certified in accordance with DOD Manual 8570.1M (CompTIA Security+).